Shipping Policy

Thank you for shopping with ZenLabs s.r.o.
This Shipping Policy explains how we handle order processing, delivery, and related terms for purchases made at https://zenlabs.store (the “Store”).

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1. Company Information

ZenLabs s.r.o.
Company ID (IČO): 57236038
Tax ID (DIČ): 2122622810
Email: info@zenlabs.store
Country: Slovak Republic

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2. Countries We Ship To

We currently ship orders within the European Union to the following countries:

• Slovakia

• Czech Republic

• Austria

• Germany

• Hungary

• Poland

• France

• Italy
  

• Romania

If your country is not listed, please contact us at info@zenlabs.store — we may be able to arrange a custom shipment.

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3. Order Processing Time

Orders are usually processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays are processed the next business day.

You will receive a confirmation email once your order has been shipped, including tracking details (if applicable).

Note: During peak periods, product launches, or sales campaigns, processing times may be slightly longer.

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4. Shipping Methods and Costs

We ship through trusted logistics partners such as:

• Packeta / Zásielkovňa (pickup point or home delivery)

• Slovenská pošta (Slovak Post)

• DHL / GLS / DPD (for international deliveries)

Shipping costs are calculated at checkout based on your delivery country and selected shipping method.

Free shipping may apply for orders above a certain value — this will be clearly shown during checkout.

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5. Delivery Timeframes

Estimated delivery times after dispatch:

These are estimates only — actual times may vary due to courier delays, holidays, or customs inspections.

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6. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information (if available).
You can track your order directly through the courier’s website.

If you do not receive a tracking link or have trouble tracking your parcel, please contact us at info@zenlabs.store.

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7. Customs, Duties, and Taxes

All prices displayed on our Store include VAT for EU customers.

Orders shipped within the EU are not subject to customs duties.
However, if you are ordering outside the EU (if applicable), your country may impose import duties or additional taxes, which are your responsibility.

ZenLabs s.r.o. is not responsible for customs delays or additional charges applied by local authorities.

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8. Incorrect or Undeliverable Addresses

Please ensure your shipping details are accurate at checkout.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for:

• Re-shipment costs; or

• A restocking fee (if the order is cancelled).

We are not responsible for parcels lost due to incorrect address information provided by the customer.

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9. Lost or Delayed Shipments

If your package does not arrive within 20 business days from the shipping date, please contact us.
We will investigate the issue with the courier and, if necessary, arrange a replacement or refund according to our Refund Policy.

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10. Damaged Parcels

If your parcel arrives visibly damaged:

1. Take clear photos of the packaging and product immediately.

2. Do not discard the packaging.

3. Contact us within 48 hours at info@zenlabs.store.

We will assist you in filing a claim and arranging a replacement or refund.

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11. Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in our logistics partners, rates, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.

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12. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact:

ZenLabs s.r.o.
Email: info@zenlabs.store
Slovak Republic